Frequently Asked Questions
Everything you need to know about your PALLADIUM experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund.
Do you offer international shipping?
Yes, PALLADIUM ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring your foot length and comparing it to our chart, as sizing can vary slightly between different boot and sneaker silhouettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are your products sustainable?
PALLADIUM is committed to reducing our environmental impact. Many of our collections feature recycled materials, organic cotton, and eco-friendly manufacturing processes as part of our 'Earth' initiative.